MyTransitions is an online self-help tool that provides access to a range of interventions, media and applications that have been specifically designed to inspire, aid learning, build resilience and promote emotional wellbeing.

The online application is for your use via your client profile, it is not a social media platform and does not give you access to connect to peers, join groups or communicate with others using the application.

The online application is designed as an early help and preventative tool, it is not designed to be a specialist mental health intervention, treatment or crisis service. If you find yourself in a mental health crisis this online application cannot provide you with the support that you need. Any message left on the system will not be picked up and responded to as an emergency and we cannot guarantee will be seen by our IT team whose role is to offer technical support only.

We recommend that, if you are in a crisis, you contact one or more of the following:

• your GP;
• your local emergency services – including police and /or Accident & Emergency services;
• your local Mental Health First Response Team (if you have one);
• ChildLine on 0800 1111; or
• Samaritans free helpline on 116 123.

1. About our Terms

   • 1.1 – These Terms explain how you may use this website (the Site).
     1.2 – References in these Terms to the Site includes the following websites: http://www.mymup.org, and all associated web pages.
     1.3 – You should read these Terms carefully before using the Site.
     1.4 – By ticking the box at the end of this page, you agree to be bound by these Terms and our Acceptable use policy.
     1.5 – If you do not accept these Terms, you will be unable to access the Site content and should otherwise cease to use it immediately.
     1.6 – If you have any questions about the Site, please contact us by:

     • 1.6.1 – e-mail info@mymup.org, or
       1.6.2 – telephone 01274 897714. We may record calls for quality and training purposes.

     1.7 – Definitions

     Content – means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
     Terms – means these terms and conditions of use as updated from time to time under clause 10;
     Unwanted Submission – has the meaning given to it in clause 4;”
     Cookie Policy – means the cookie policy accessible on this website, which governs how we use cookies in the Site;
     Privacy Policy – means the privacy policy accessible on this website, which governs how we process any personal data;
     Site – has the meaning given to it in clause 1.1;
     We, us or our – means MAKING YOUR MIND UP CIC, company registration number 10086192 and the registered office of which is at 65 Beckfield Road, Bingley, West Yorkshire, BD16 1QS and
     You or your – means the person accessing or using the Site or its Content.

     1.8 – We are regulated by The Office of the Regulator of Community Interest Companies.
     1.9 – Your use of the Site means that you must also comply with our Acceptable use policy, our Privacy policy, our Cookie policy and our Online terms and conditions, where applicable.

2. Using the Site

   • 2.1 – The Site is for your personal and non-commercial use only. We do not charge you for using the Site.
     2.2 – You agree that you are solely responsible for:

     • 2.2.1 – all costs and expenses you may incur in relation to your use of the Site; and
       2.2.2 – keeping your passwords and other account details confidential.

     2.3 – The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
     2.4 – We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us.
     2.5 – We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
     2.6 – Our online application is provided on an “as is” basis. At times, the online application may not be available or may be affected by faults or maintenance work, or by circumstances outside our control. Our 24/7 technical support team will attempt to rectify any discrepancy in quality, functionality, availability or performance of our online application within 24 hours of a reported error. We reserve the right to change, suspend or withdraw content from our online application, to suspend your registration or access to our online application, or to discontinue any online application feature at any time without notice. You are responsible for your Internet Service Provider fees and any other fees related to your use of our online application.
     2.7 – ou must not damage, interfere with or disrupt access to our online application or content, nor do anything that may impair functionality or interfere with another person’s access to our online application or their content. You must not use the online application or their content in any way that is unlawful or damaging to MyTransitions , our partners or any other person.
     2.8 – Some media content available via our online application may not be appropriate for children under a certain age. In some cases, ratings will be displayed to indicate the suitability of content or access may be restricted to certain age groups. Our interventions are designed in primary, young people and adult age ranges. Parents and guardians should supervise their children’s access to our media resources if you have been given access to this area.
     2.9 – Each client can only have access to their profile and do not have the ability to see the profiles of other clients, under any circumstances. Once signed up, your client profile can be seen by

     • You;
     • those you consent to give access to, via an identified (by you) ‘associated user’ who may include those that referred you to the application;
     • those that you grant access, via your login;
     • MyTransitions who will have access to your profile in order to provide 24/7 Technical support and ensure appropriate usage, only; and
     • third parties; whom by accepting our Privacy policy, you consent your data to be shared with in order to help you access further support from other agencies. Your client profile can be used as a health passport. Our Privacy policy does however set out that your information may have to be shared without your consent if MyTransitions are worried about your or another’s safety. Where possible we will try to gain your consent in the first instance, but reserve the right to provide this information to a third party if necessary.

     2.10 – All content is designed by qualified, skilled and experienced health and social care professionals and are checked and ratified by MyTransitions before incorporating into the application. MyTransitions is currently being validated by Bradford University via a 3year research study therefore survey monkey studies, online evaluations and potential invitations to feedback your user experience of the application may be offered. You have no obligation to undertake any of these offers of evaluation and this will not affect your usage of the application

3. Ownership, use and intellectual property rights

   • 3.1 – This Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
     3.2 – Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
     3.3 – The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.

4. Submitting information to the Site

   • 4.1 – While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any information that you regard as confidential (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
     4.2 – Subject to our Privacy policy, we may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
     4.3 – You are entirely responsible for any text, video, audio, images, photographs or any other materials or content you upload onto the online application. Please use any available tools responsibly. In particular, do not add content that infringes the law or third party rights.
     4.4 – We do not monitor all client generated content on our online application and we are under no obligation to do so. However, we reserve the right to monitor all such content and, without notice, to edit, delete or remove any content which we deem to be inappropriate.

5. Accuracy of information and availability of the Site

   • 5.1 – While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
     5.2 – We may suspend or terminate operation of the Site at any time as we see fit.
     5.3 – Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
     5.4 – While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

6. Hyperlinks and third party sites

   The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

7. Limitation on our liability

   • 7.1 – Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

     • 7.1.1 – losses that: (a) were not foreseeable to you and us when these Terms were formed; or (b) that were not caused by any breach on our part
       7.1.2 – business losses; and
       7.1.3 – losses to non-consumers.

8. Events beyond our control

   We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

9. Rights of third parties

   No one other than a party to these Terms has any right to enforce any of these Terms.

10. Variation

    No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

11. Disputes

    • 11.1 – We will try to resolve any disputes with you quickly and efficiently.
      11.2 – If you are unhappy with us, please contact us as soon as possible.
      11.3 – The relevant courts of England and Wales will have exclusive jurisdiction in relation to these Terms.
      11.4 – The law of England and Wales will apply to these Terms.